The Ginger Lab Support
  1. The Ginger Lab
  2. FAQ

FAQ

Getting started

  • How does it work?
  • How do I get started?
  • Do you offer a free trial?
  • How many editors will I be working with?
  • What presets do you have available?
  • Can you use my presets?
See all 16 articles

Turnaround times

  • What is your standard turnaround time?
  • What's the ETA for my order?
  • Are smaller orders turned around faster?
  • How long will you store my images?

Sending files

  • How do I upload my images?
  • What’s the minimum number of images per order?
  • How can I send my custom presets?
  • Can I send JPGs instead of RAW files in the catalog?
  • Can I send RAW files instead of a Lightroom catalog?
  • Can I send a catalog with pre-edited images?
See all 7 articles

Pricing & payments

  • How does pricing work?
  • How does pricing for culling work?
  • How do I pay?
  • Can I rush my order?
  • What is your refund policy?

Troubleshooting

  • My upload keeps freezing…
  • There's a mistake in my invoice…
  • The photos in the catalog are grayed out…
  • When I export my images, they’re low-resolution…
  • I can't download my order…
  • I don’t like the results…
The Ginger Lab